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FAQ


Q. 1: What is the best way to send artwork?
The easiest way is to send an email with attached design file.
you can always send your files by email: info@chn-emb.com

Q. 2: You will sell our digital design?
No, in order to ensure customer"s copyright, we will be strictly confidential and
will not sell to others; In addition, we have a reliable backup system designed to
keep your lost or missing, please contact us and we will soon send to you!

Q. 3: What digitizing software do you use? What format do you offer?
We digitizing digitizing mainly uses Wilcom digitizing systems. digitizing mainly offer 
EMB   file. We also provide another format conversion, such as DST, CND, EXP.

Q. 4: What is your maximum charge for a logo?
Our unit price is $2 per thousand stitches,
Minimum Charge US $5; Maximum charge is US $150.
If there are special demands. e can service to you, sewn it and scan it for you.
We will charge it US $2.5 per 1000 stitches.

Q. 5: How long will it take to get my digitized design?
digitizing standard turn-around time is 24 hours.
If you have a special request please let us.

Q. 6: What is your working time?
digitizing work in rotating shifts to provide customers
with 24 hour, 7 day per week, one-stop digitizing services.

Q. 7: Is stitch estimate free? And how long does it take?
Yes, it’s free. It usually takes less than one hour for you to get a stitch estimate. 

Q. 8: What is the charge for edition?
Most of the editing is free, except adding new part to the original logo
we have done or you change your introduction that need us to re-digitize,
such as adding lettering, background, and we only charge the stitches for the extra part.

Q. 9: How do you ensure quality?
We sew and inspect each digitized design to ensure the design is sharp and clean.
If we find any problem, and we ever found, we correct it and sew it again.
We do this until it is finally  perfect, and then send dst file with to you.

Q. 10: What if I don’t like my job? Quality guarantee:
We make every effort to make sure that you are satisfied with your orders possible,
and make prompt revision, should there be any quality problem.
You won, the charged unless you are completely satisfied.

Copyright © 2017 CHN Embroidery Designs Ltd. All Rights Reserved. email: info@chn-emb.com